{"sender":{"name":"Cuisines Talvonique","legal_form":"SRL","enterprise_number":"0913.502.052","vat_number":"BE0913502052","address":"Chaussée de Waterloo 412","postal_code":"1050","commune":"Ixelles","rpm_court":"Tribunal de l'entreprise francophone de Bruxelles","email":"service@talvonique.example"},"recipient":{"name":"Hélène Marvinck","address":"Rue des Colibris 9","postal_code":"1190","commune":"Forest"},"reply":{"profile":"consumer","date":"2026-10-15","email":"plaintes@talvonique.example","resolved_by_this_letter":true,"findings":"Le planning de pose a été retardé de trois semaines par un retard d'approvisionnement des façades.","liability_statement":"none","include_regret":true,"dispatch_mode":"registered_email"},"complaint":{"reference":"PL-2026-031","received_on":"2026-10-05","channel":"email","summary":"Retard de la pose de la cuisine par rapport à la date annoncée à la commande.","sale_date":"2026-06-12"},"remedy":{"kind":"price_reduction","detail":"Réduction du prix pour le retard de pose.","amount":"150.00","deadline":"2026-11-15"},"dispatch":{"date":"2026-10-15"},"signature":{"place":"Ixelles","signatory_name":"Hugo Delavenne","signatory_capacity":"Responsable du service clientèle"}}