{"issuer":{"name":"Acme Supplies SRL","address":"Rue de la Loi 100, 1040 Brussels, Belgium","vat_id":"BE0123456789","contact_email":"aftersales@acme-supplies.be"},"customer":{"name":"Dupont & Fils SAS","address":"24 Avenue des Champs-Élysées, 75008 Paris, France","account_number":"CUST-0041","contact_person":"Marie Dupont"},"rma_number":"RMA-2026-0217","issue_date":"2026-04-11","original_order_reference":"SO-2026-0184","original_invoice_reference":"INV-2026-0233","items":[{"sku":"ACM-HEX-M12-60","description":"Industrial hex bolts M12 x 60mm, galvanised (box of 100)","quantity":2,"reason":"defective","condition":"used","reason_detail":"Two boxes from lot ACM-LOT-2026-B082 show under-spec torque (ISO 3506-1 class 80 declared, measured 670 MPa on 5 random samples)."},{"sku":"ACM-WSH-M12","description":"Stainless steel washers M12 DIN 125 (bag of 500)","quantity":1,"reason":"wrong_item","condition":"new","reason_detail":"Bag shipped was DIN 9021 (large OD), customer ordered DIN 125 (narrow OD); sealed bag, returnable as new."}],"authorized_action":"replace","return_shipping_instructions":"Ship return freight collect using Acme's DHL account (account number 952-0041-17). Pack boxes in the original Acme cartons; include a copy of this RMA on each carton exterior. Ship to: Acme Supplies SRL, RMA Dock 3, Rue du Commerce 88, 1000 Brussels, Belgium. Replacement shipment will leave Brussels within 3 business days of receipt of the returned goods at the Acme warehouse.","expiry_date":"2026-05-11","signatory":{"name":"Luc Callens","role":"Customer Service Manager, Acme Supplies SRL","date":"2026-04-11"}}