{"sender":{"name":"Acme Supplies SRL","address":"Rue de la Loi 100, 1040 Brussels, Belgium"},"recipient":{"name":"Claire Dehaene","address":"Nordstrand Fulfilment BV, Weesperstraat 44, 1018 DN Amsterdam, Netherlands"},"letter_date":"2026-04-11","reason":"your outstanding operational support during the Easter weekend incident of 2-5 April 2026, when the mis-routing at our Liege store risked disrupting the launch of the spring category reset.","specific_contribution":"You personally co-ordinated the emergency re-pick of the 14-pallet consignment, negotiated a priority window with your Antwerp cross-dock team on a public holiday, and drove the Liege delivery yourself in the small hours of 4 April to make sure our store would open on time. You also stayed on-site for the duration of the receiving, to help our store manager handle the split-drop logistics.","impact":"Thanks to that concrete action, our Liege store opened at 09:00 on 4 April with 98% shelf availability across the impacted SKUs, we avoided any stock-out on the six promotional lines, and our field team was able to run the end-caps as planned. The category reset delivered its first-week sales target (EUR 86,400 vs. a EUR 82,000 plan) — none of which would have been possible without your personal commitment.","continued_collaboration":"We look forward to presenting the full post-mortem at our next QBR on 15 May 2026 and to continuing to build on the trust this moment has consolidated between our teams.","signatory":{"name":"Marc Desmet","role":"Chief Operating Officer"}}