{"vendor":{"name":"Acme Supplies SRL","address":"Rue de la Loi 100, 1040 Brussels, Belgium","contact_email":"customer-care@acme-supplies.be"},"customer":{"name":"Atelier Laurent SRL","account_id":"ACM-CUST-2024-1108"},"cancellation_reference":"ACM-CAN-2026-039","cancellation_effective_date":"2026-04-30","reason_summary":"The customer has elected not to renew the monthly supply subscription after a strategic decision to consolidate purchasing with a single regional distributor. No service issue or contractual dispute is involved; the cancellation is amicable and for convenience.","affected_services":["Monthly 'Atelier Starter' supply subscription (SKU bundle ACM-ATS-2024).","Acme Portal standard user access for 3 seats (Mr. Laurent, Mme Laurent, Mme Leduc).","Standard business-hours support desk (08:00-18:00 CET) under reference ACM-FRM-2024-118.","E-invoicing feed to the customer's Odoo instance."],"data_retention_policy_summary":"Account data is retained for 30 days after the cancellation effective date to support final invoicing and dispute-resolution windows. After that window, operational data is anonymised and only the records required to meet Belgian VAT and bookkeeping obligations (7 years under BE VAT Code art. 60 / Code of Economic Law Book III) are kept. The customer may request an export of their data in CSV or JSON format within the 30-day window by writing to customer-care@acme-supplies.be.","final_invoice_details_optional":{"amount":412.8,"currency":"EUR","due_date":"2026-05-15"},"offboarding_checklist":[{"action":"Acknowledge cancellation request and send this confirmation letter.","owner":"Acme Customer Care","due_date":"2026-04-12","status":"complete"},{"action":"Freeze the April order cycle and issue the final pro-rated invoice (invoice 2026-04-INV-0871).","owner":"Acme Billing","due_date":"2026-04-30","status":"in_progress"},{"action":"Disable Acme Portal user seats and archive account workspace.","owner":"Acme IT Operations","due_date":"2026-05-01","status":"not_started"},{"action":"Deliver data export package (CSV + JSON) upon customer request.","owner":"Acme Customer Care","due_date":"2026-05-30","status":"not_started"},{"action":"Close the support desk contract and remove from the CRM support rota.","owner":"Acme Service Desk Lead","due_date":"2026-05-02","status":"not_started"},{"action":"Send a brief exit-feedback survey (5 questions, ~3 minutes).","owner":"Acme Customer Success","due_date":"2026-05-20","status":"not_started"}],"feedback_request":"We would greatly appreciate your feedback on your experience with Acme — the short survey we will send on 20 May 2026 takes about three minutes and goes directly to our Customer Success team. Your answers help us improve the service for other small businesses like yours, and we will always welcome your return should your needs change in the future.","signatory":{"name":"Marie Dubois","title":"Customer Care Lead","date":"2026-04-12"}}