{"vendor":{"name":"Acme Supplies SRL","address":"Rue de la Loi 100, 1040 Brussels, Belgium","contact_email":"success@acme-supplies.be"},"customer":{"name":"Dupont & Fils SAS","account_id":"ACM-CUST-2026-0418"},"period":{"start_date":"2026-04-02","end_date":"2026-07-01"},"objectives":["Integrate Acme's order API with Dupont & Fils' SAP S/4HANA procurement module (cXML punch-out + ORDRSP acknowledgements).","Train 28 end users across the Lille-Lesquin DC, Lyon DC and Paris HQ on the Acme Portal by end of month 2.","Achieve a steady-state replenishment cadence of 2 deliveries/week per DC, with ≥ 98% OTIF by go-live.","Close the data-onboarding backlog (SKU catalogue, contract pricing, delivery windows) before the first live order."],"milestones":[{"id":"M1","title":"Kick-off & governance set-up","description":"Executive kick-off, RACI signed, weekly steering cadence booked, collaboration tools provisioned.","owner":"Sophie Leclerc (Acme) / Camille Dupont (Dupont & Fils)","due_date":"2026-04-22","status":"complete"},{"id":"M2","title":"Catalogue & pricing loaded","description":"All 1 240 contracted SKUs, contract prices and delivery-window rules loaded in the Acme Portal and validated against the master agreement.","owner":"Julien Mertens (Acme)","due_date":"2026-05-06","status":"in_progress"},{"id":"M3","title":"SAP S/4HANA integration live","description":"cXML punch-out from Dupont's SAP SRM, ORDRSP acknowledgements, and invoice receipt tested end-to-end in UAT.","owner":"Julien Mertens (Acme) / Nicolas Bernard (Dupont IT)","due_date":"2026-05-27","status":"not_started"},{"id":"M4","title":"End-user training delivered","description":"28 users trained, certified on the Acme Portal, and issued Acme training certificates (see generic.customer.training_certificate).","owner":"Julien Mertens (Acme)","due_date":"2026-06-10","status":"not_started"},{"id":"M5","title":"Soft go-live (pilot site)","description":"First 50-SKU order to Lille-Lesquin DC, two replenishment cycles, OTIF monitored daily.","owner":"Sophie Leclerc (Acme)","due_date":"2026-06-17","status":"not_started"},{"id":"M6","title":"Full go-live & onboarding close-out","description":"All three sites live, OTIF ≥ 98% over two consecutive weeks, onboarding retrospective signed.","owner":"Marc Verhaeghe (Acme)","due_date":"2026-07-01","status":"not_started"}],"stakeholders":[{"role":"Executive Sponsor (Vendor)","name":"Marc Verhaeghe","organisation":"Acme Supplies SRL"},{"role":"Executive Sponsor (Customer)","name":"Hélène Lefebvre","organisation":"Dupont & Fils SAS"},{"role":"Account Manager","name":"Sophie Leclerc","organisation":"Acme Supplies SRL"},{"role":"Customer Success Lead","name":"Julien Mertens","organisation":"Acme Supplies SRL"},{"role":"Procurement Lead","name":"Camille Dupont","organisation":"Dupont & Fils SAS"},{"role":"IT Integration Lead","name":"Nicolas Bernard","organisation":"Dupont & Fils SAS"}],"success_metrics":[{"metric":"On-Time In-Full (OTIF)","target":"≥ 98% over 2 consecutive weeks","measurement_method":"Acme Portal OTIF report, weekly, validated against Dupont GRN data"},{"metric":"Order acknowledgement latency","target":"≤ 15 minutes p95","measurement_method":"cXML ORDRSP timestamps vs. cXML OrderRequest timestamps"},{"metric":"User adoption","target":"≥ 28 active users by 10 June 2026","measurement_method":"Acme Portal monthly active user count"},{"metric":"Catalogue accuracy","target":"≥ 99.5% of ordered SKUs at contract price","measurement_method":"Weekly price-exception report reviewed by Procurement"}],"risks":["SAP S/4HANA punch-out calls out to an older PI/PO middleware — risk of schema mismatch; mitigated by a two-week UAT window.","Late approval of the sustainability annex could delay the first PO; Acme to provide draft by 25 April 2026.","Holiday period in May (French bank holidays) compresses the training window; 2 extra sessions scheduled in early June."],"signatories":[{"name":"Marc Verhaeghe","title":"Director, Customer Operations","organisation":"Acme Supplies SRL","date":"2026-04-02"},{"name":"Hélène Lefebvre","title":"Directrice Supply Chain","organisation":"Dupont & Fils SAS","date":"2026-04-03"}]}