{"vendor":{"name":"Acme Supplies SRL","address":"Rue de la Loi 100, 1040 Brussels, Belgium","contact_email":"hello@acme-supplies.be"},"customer":{"name":"Dupont & Fils SAS","account_id":"ACM-CUST-2026-0418","primary_contact":{"name":"Camille Dupont","role":"Directrice des Achats","email":"c.dupont@dupont-fils.fr"}},"onboarded_on":"2026-04-01","service_summary":"Acme Supplies SRL will provide Dupont & Fils SAS with warehouse consumables, packaging materials, and PPE under a 12-month framework supply agreement (ref. ACM-FRM-2026-041), with fortnightly replenishment to the Lille-Lesquin distribution centre and quarterly on-site category reviews.","key_contacts":[{"role":"Account Manager","name":"Sophie Leclerc","email":"sophie.leclerc@acme-supplies.be","phone_optional":"+32 2 555 01 18"},{"role":"Customer Success Lead","name":"Julien Mertens","email":"julien.mertens@acme-supplies.be","phone_optional":"+32 2 555 01 22"},{"role":"Order Desk (24/7)","name":"Acme Order Desk","email":"orders@acme-supplies.be","phone_optional":"+32 2 555 01 00"},{"role":"Billing & Credit","name":"Lieve Janssens","email":"ar@acme-supplies.be"}],"first_steps":["Activate your Acme Portal account using the magic link sent to c.dupont@dupont-fils.fr.","Upload your delivery-site profiles (dock hours, safety rules, named recipients) in the Portal's \"Sites\" tab before 15 April 2026.","Confirm your preferred order-confirmation format (PDF, cXML, or EDIFACT ORDRSP) with your Account Manager.","Schedule the kick-off call with Sophie Leclerc and Julien Mertens for the week of 20 April 2026.","Review and acknowledge the service catalogue and escalation matrix attached to this packet."],"useful_links":[{"title":"Acme Customer Portal","url":"https://portal.acme-supplies.be/"},{"title":"Service Catalogue & Lead Times (2026)","url":"https://acme-supplies.be/docs/service-catalogue-2026.pdf"},{"title":"Escalation Matrix","url":"https://acme-supplies.be/docs/escalation-matrix.pdf"},{"title":"Sustainability & Compliance Pack","url":"https://acme-supplies.be/docs/sustainability-pack.pdf"},{"title":"Status Page","url":"https://status.acme-supplies.be/"}],"next_milestone":{"date":"2026-04-22","description":"Kick-off call and walk-through of the Lille-Lesquin replenishment plan, including a test order of 50 SKUs."},"closing_note":"We are delighted to welcome Dupont & Fils SAS as an Acme customer and look forward to a long and productive partnership. If anything in this packet is unclear, please reply directly to this letter or write to hello@acme-supplies.be.","signatory":{"name":"Marc Verhaeghe","title":"Director, Customer Operations","date":"2026-04-02"}}