{"$schema":"https://json-schema.org/draft/2020-12/schema","title":"Customer Welcome Packet","description":"Onboarding welcome letter / packet sent by a vendor to a newly contracted B2B customer. Captures the vendor's welcome message, a summary of the commercial relationship, the customer's key contacts at the vendor, a short list of first steps for the customer, useful links (portals, documentation, support), and the next scheduled milestone. Non-regulated commercial document — no statutory source.","type":"object","additionalProperties":false,"required":["vendor","customer","onboarded_on","service_summary","key_contacts","first_steps","useful_links","next_milestone","closing_note","signatory"],"properties":{"vendor":{"type":"object","additionalProperties":false,"required":["name","address","contact_email"],"properties":{"name":{"type":"string","minLength":1},"address":{"type":"string","minLength":1},"contact_email":{"type":"string","format":"email"}}},"customer":{"type":"object","additionalProperties":false,"required":["name","account_id","primary_contact"],"properties":{"name":{"type":"string","minLength":1},"account_id":{"type":"string","minLength":1,"description":"Vendor-side customer/account reference."},"primary_contact":{"type":"object","additionalProperties":false,"required":["name","role","email"],"properties":{"name":{"type":"string"},"role":{"type":"string"},"email":{"type":"string","format":"email"}}}}},"onboarded_on":{"type":"string","format":"date"},"service_summary":{"type":"string","minLength":1,"description":"Prose summary of the commercial relationship (what the vendor provides)."},"key_contacts":{"type":"array","minItems":1,"items":{"type":"object","additionalProperties":false,"required":["role","name","email"],"properties":{"role":{"type":"string"},"name":{"type":"string"},"email":{"type":"string","format":"email"},"phone_optional":{"type":"string"}}}},"first_steps":{"type":"array","minItems":1,"items":{"type":"string","minLength":1}},"useful_links":{"type":"array","minItems":1,"items":{"type":"object","additionalProperties":false,"required":["title","url"],"properties":{"title":{"type":"string"},"url":{"type":"string","format":"uri"}}}},"next_milestone":{"type":"object","additionalProperties":false,"required":["date","description"],"properties":{"date":{"type":"string","format":"date"},"description":{"type":"string"}}},"closing_note":{"type":"string","minLength":1},"signatory":{"type":"object","additionalProperties":false,"required":["name","title","date"],"properties":{"name":{"type":"string"},"title":{"type":"string"},"date":{"type":"string","format":"date"}}}}}