{"ticket_number":"ACM-IT-2026-0417","entity":{"name":"Acme Supplies SRL","registration":"BE0123456789"},"requester":{"name":"Pierre Leroy","role":"Sales representative (new hire)","contact":"pierre.leroy@acme-supplies.be / +32 2 555 01 23","department":"Sales","cost_centre":"CC-500-SALES"},"requested_on":"2026-04-08","category":"hardware","priority":"high","title":"Laptop request for new hire — start date 2026-04-21","description":"New sales representative joining the Brussels office on 2026-04-21. Requesting standard sales laptop (Dell Latitude 7450 or equivalent, 16 GB RAM, 512 GB SSD) with the standard sales image: Windows 11 Pro, M365, Salesforce CRM client, Acme VPN. Dock, second monitor and mouse to be provided from stock. Phone (iPhone 15) handled under a separate mobile request.","business_justification":"Standard equipment for a new hire. Without the laptop, onboarding training (scheduled 2026-04-21 to 2026-04-30) cannot proceed and ramp-up to quota will slip. Budget approved in the 2026 hiring plan (Sales BE, line item HR-2026-045).","requested_completion":"2026-04-18","assigned_to":{"name":"Jeroen Van Hove","title":"IT junior admin"},"status":"in_progress","resolution_summary":"Dell Latitude 7450 sourced from existing framework agreement (PO ACM-PO-2026-0112, delivery ETA 2026-04-15). Imaging scheduled 2026-04-17, desk setup 2026-04-20, handover at 09:00 on 2026-04-21.","approvals":[{"approver_name":"Fabien Dupont","approver_role":"Head of Sales","decision":"approved","date":"2026-04-08","comment":"Approved — standard sales package, budget available."},{"approver_name":"Thomas Janssens","approver_role":"IT Operations Manager","decision":"approved","date":"2026-04-09","comment":"Approved; assigning to Jeroen for procurement and imaging."},{"approver_name":"Rita Van Hove","approver_role":"Finance controller","decision":"approved","date":"2026-04-09","comment":"PO issued under framework ACM-FRA-2024-DELL."}]}