{"msa_reference":{"title":"Master Services Agreement","date":"2026-05-01","parties":"Acme Supplies SRL (Client) and Lambert Consulting BV (Service Provider)","reference":"MSA-2026-0042"},"sow_number":"SOW-2026-104","effective_date":"2026-06-01","scope_specific":"Design and implementation of an end-to-end workflow-automation layer between Acme Supplies' Odoo ERP (sales orders, purchase orders, inventory) and its customer-facing Shopify B2B store. The engagement covers requirements capture, target-state design, build of 9 integration flows on n8n, user-acceptance testing support and a 30-day hypercare window.","deliverables":[{"id":"D1","description":"Requirements and target-state design document covering AS-IS process maps, TO-BE target state, integration catalogue and non-functional requirements.","acceptance_criteria":"Client's IT Manager (Thomas Van den Bergh) signs off by email within 5 business days of delivery. Review workshop attended by Acme's Ops, Finance and IT leads.","due_date":"2026-06-30"},{"id":"D2","description":"Build of 9 integration flows on n8n (sales orders, purchase orders, stock updates, customer master, product master, invoices, credit notes, shipment notifications, returns), deployed to Acme's UAT tenant.","acceptance_criteria":"All 9 flows pass the agreed test scripts in UAT with ≥ 99% success rate over 5 consecutive business days, measured on the n8n execution log.","due_date":"2026-08-15"},{"id":"D3","description":"UAT support and cutover to production, including runbooks and rollback procedures.","acceptance_criteria":"Production cutover signed off by Client; zero P1 incidents in the first 72 hours post-cutover.","due_date":"2026-08-31"},{"id":"D4","description":"30-day hypercare with on-call support (business hours) and a final handover report summarising incidents, fixes and residual risks.","acceptance_criteria":"Final handover report accepted by Client's IT Manager; SLA metrics (MTTR, incident count) within targets set in D1.","due_date":"2026-09-30"}],"fees":{"model":"milestone","amount_or_rate":"Fixed price: EUR 78,000 (excluding VAT), invoiced on milestone acceptance per the schedule below.","currency":"EUR","milestones_optional":[{"milestone":"D1 accepted","amount":15000.0,"due_date":"2026-07-07"},{"milestone":"D2 accepted","amount":35000.0,"due_date":"2026-08-22"},{"milestone":"D3 accepted","amount":20000.0,"due_date":"2026-09-07"},{"milestone":"D4 accepted","amount":8000.0,"due_date":"2026-10-07"}]},"expenses_policy":"Out-of-pocket travel expenses (rail, taxi, modest lodging) for Client-site visits in Brussels are reimbursed at cost upon presentation of receipts, subject to a cap of EUR 2,500 for the engagement. Travel over EUR 500 requires advance written approval by the Client's IT Manager.","key_personnel":[{"role":"Engagement Lead","name":"Pieter Lambert","allocation_pct":30},{"role":"Integration Architect","name":"Sofie van der Berg","allocation_pct":70},{"role":"Senior n8n Engineer","name":"Karel De Wit","allocation_pct":100},{"role":"QA Engineer","name":"Anke Jansen","allocation_pct":50}],"assumptions":["Acme's Odoo v17 and Shopify Plus tenants are available in a stable, vendor-supported state throughout the engagement.","Acme provides a dedicated business-side SME (Finance) with at least 20% allocation for the duration of the engagement.","No migration of historical data prior to 2026-01-01 is required.","Production cutover takes place during a weekend window agreed in advance."],"dependencies":["Client grants Service Provider read/write API credentials to the Odoo and Shopify tenants by 2026-06-07.","Client's IT security review of n8n (self-hosted on Acme's Azure tenant) completes by 2026-06-15.","Final product-master schema confirmed by Client's Ops team by 2026-06-20."],"change_control_summary":"Any change to scope, deliverables, fees or schedule shall be documented in a written SOW amendment, impact-assessed by the Service Provider within 5 business days of request, and signed by both parties before work on the changed scope begins. Clauses 7 (IP) and 10 (Liability) of the parent MSA apply unchanged.","signatories":[{"party":"client","name":"Thomas Van den Bergh","role":"IT Manager, Acme Supplies SRL","date":"2026-05-25","place":"Brussels"},{"party":"service_provider","name":"Pieter Lambert","role":"Managing Partner, Lambert Consulting BV","date":"2026-05-26","place":"Amsterdam"}]}