{"entity":{"name":"Acme Supplies SRL","registration":"BE0123456789","site":"Brussels warehouse — Rue de la Loi 100"},"incident_id":"ACM-INC-2026-014","occurred_on":"2026-04-05T13:42:00+02:00","reported_by":"Youssef El Amrani — Forklift operator","location":"Brussels warehouse — aisle B, rack column B-07, loading bay 2 side","incident_type":"near_miss","severity":"medium","people_involved":[{"name":"Youssef El Amrani","role":"Forklift operator (Acme)"},{"name":"Filip Vandenberghe","role":"Warehouse picker (Acme)"}],"immediate_actions":"Aisle B cordoned off at 13:45 with warning tape and a 'do not enter' sign. All pallets on rack column B-07 manually down-stacked to ground level by the shift team (4 operators, 25 min). Damaged rack column inspected visually by Shift Supervisor; no structural fracture or weld failure, but upright leg deformed at 15–25 cm height. Column tagged 'out of service' with red tag RT-2026-041. Rack aisle reopened at 14:15 after the opposite column was checked and all stock above B-07 relocated to a free double-deep location.","description":"At approximately 13:42 on 2026-04-05, Forklift operator Youssef El Amrani, manoeuvring a Linde H30T (ref. FL-LINDE-2021-03) out of loading bay 2 with an empty fork, clipped the front-right upright of rack column B-07. Impact speed estimated at 5 km/h (walking pace); a picker (Filip Vandenberghe) was picking one bay further on (B-08) and observed the impact. No physical contact with the picker. The rack upright deformed visibly between 15 cm and 25 cm from the floor. No pallets fell. No injury. LOTO not required — forklift was serviceable post-incident but parked pending inspection.","contributing_factors":["Rack protectors at column B-07 had been removed during the 2026-03 layout change and not reinstalled (gap identified in layout-change checklist).","Dock-side light on aisle B replaced 2026-04-02 with a cooler colour temperature; operator reports mild glare when exiting bay 2 with the sun low.","Congestion at bay 2 at the end of the morning wave — two forklifts converging."],"follow_up_actions":[{"action":"Reinstall rack protectors on all loading-bay side columns (B-01 through B-12) from manufacturer kit.","owner":"Marc Dewinter (Warehouse Operations Manager)","due_date":"2026-04-17"},{"action":"Full rack inspection by SEMA-approved inspector (Van Rompaey Racking BVBA) for columns B-07 and B-08; obtain replacement upright for B-07 and schedule swap out-of-hours.","owner":"Marc Dewinter","due_date":"2026-04-19"},{"action":"Add 'rack-protectors reinstated' line item to the layout-change checklist (document ACM-WH-LC-001).","owner":"Marie Laurent (Head of Operations)","due_date":"2026-04-15"},{"action":"Initiate RCA with 5-whys method; output logged as ACM-RCA-2026-006.","owner":"Marie Laurent","due_date":"2026-04-12"},{"action":"Review bay 2 lighting colour temperature against warehouse lighting standard; swap if necessary.","owner":"Facilities team","due_date":"2026-04-22"}],"gdpr_notifiable":false,"gdpr_note":"Incident does not involve any personal data. Not notifiable under Art. 33 GDPR.","closed_on":"2026-04-25"}