{"work_order_number":"ACM-WO-2026-0284","issued_on":"2026-04-09","issued_by":{"name":"Sophie Martens","role":"Field Service Dispatcher","entity":"Acme Supplies SRL"},"assigned_to":{"name":"Thierry Vermeulen","role":"Senior Field Technician","contact":"thierry.vermeulen@acme-supplies.be / +32 475 12 34 56"},"customer_or_site":{"name":"Boulangerie Dupont SPRL","address":"Chaussée de Charleroi 215, 1060 Saint-Gilles, Brussels","contact":"Julien Dupont (owner) — +32 2 538 44 11"},"equipment":{"id":"EQ-MXR-2021-017","description":"Spiral dough mixer — 80 L capacity","serial":"SM80-A-5521"},"priority":"high","requested_completion":"2026-04-11","work_description":"Customer reports abnormal vibration and intermittent motor cut-out on the 80 L spiral mixer supplied under service contract ACM-SVC-2023-041. Quarterly preventive maintenance is also overdue (last PM 2025-12-12). Perform diagnostic, execute Q1 2026 PM checklist, replace worn bearings if confirmed, and certify the unit safe to return to production. Customer operates at 05:00; intervention window is 14:00–18:00.","tasks":[{"task_description":"Lock-out / tag-out of mixer mains supply; visual inspection of drive belt, pulleys and bowl-lift mechanism.","completed":true,"time_spent_hours":0.25,"notes":"LOTO tag #TV-2026-0041 applied at 14:12."},{"task_description":"Vibration measurement on motor and bowl-drive bearings (Fluke 805 FC).","completed":true,"time_spent_hours":0.5,"notes":"Drive-end bearing reading 7,2 mm/s RMS (ISO 10816 zone C — unsatisfactory). Non-drive-end within tolerance."},{"task_description":"Replace drive-end bearing (SKF 6308-2RS1) and re-grease housing.","completed":true,"time_spent_hours":1.25,"notes":"Old bearing showed spalling on outer race."},{"task_description":"Execute Q1 2026 preventive-maintenance checklist (belt tension, safety interlock test, emergency-stop test, bowl-lift cylinder, electrical panel thermography).","completed":true,"time_spent_hours":0.75,"notes":"All checks pass; thermography shows no hotspots."},{"task_description":"Run mixer at 50% and 100% load for 15 minutes each; final vibration measurement.","completed":true,"time_spent_hours":0.5,"notes":"Post-repair drive-end reading 1,8 mm/s RMS (ISO 10816 zone A — good)."},{"task_description":"Complete customer logbook entry and signed handover.","completed":true,"time_spent_hours":0.25,"notes":"Handover at 17:30; next PM scheduled 2026-07-10."}],"parts_used":[{"part_number":"SKF-6308-2RS1","description":"Deep-groove ball bearing 40×90×23 mm, sealed.","quantity":1,"unit_cost":48.5},{"part_number":"MOBIL-XHP222","description":"Lithium-complex grease, 400 g cartridge.","quantity":1,"unit_cost":14.2},{"part_number":"ACM-CON-001","description":"Consumables kit (wipes, degreaser, LOTO tag).","quantity":1,"unit_cost":12.0}],"labour":{"hours":3.5,"hourly_rate":85.0,"total":297.5},"totals":{"parts_total":74.7,"labour_total":297.5,"subtotal":372.2,"vat":78.16,"total":450.36,"currency":"EUR"},"status":"completed","completion_date":"2026-04-09","signoff":{"name":"Julien Dupont (Boulangerie Dupont SPRL, owner)","date":"2026-04-09","signature_placeholder":"Signed on site; digital signature captured via Acme Field app ref. SIG-2026-0284."}}