{"ncr_id":"ACM-NCR-2026-0087","raised_on":"2026-04-11","raised_by":{"name":"Laura De Smet","role":"Quality Controller — Acme Supplies SRL"},"supplier":{"name":"Heinrich Fasteners GmbH","registration":"HRB 78421 Amtsgericht Düsseldorf — VAT DE312845221","country_code":"DE"},"po_reference":"ACM-PO-2026-0241","item":{"description":"Hex cap screw M8×50 mm, zinc-plated, class 8.8, DIN 933 — product code SCR-M8-50","lot_or_batch":"SUP-HF-LOT-2026-0511","quantity_received":12000,"quantity_non_conforming":12000},"non_conformance_description":"Lot SUP-HF-LOT-2026-0511 received 2026-04-10. Incoming inspection (200-piece AQL 1,0/4,0 sample per ISO 2859-1) measured zinc coating thickness by XRF on 10 pieces and found values of 2,8–3,9 µm — below the contractual minimum of 5 µm per ISO 4042 (specification ACM-SPEC-FAST-008 rev. B, §4.3). Visual inspection shows uneven plating with localised dull patches on the head. Salt-spray test launched on 5 pieces at our QC lab (NSS per ISO 9227); first red-rust appearance after 36 hours, vs. specification ≥ 96 hours. The mill certificate (EN 10204 type 3.1) supplied with the lot reports a coating thickness of 5,4 µm — inconsistent with our measurements.","classification":"major","root_cause_initial_hypothesis":"Likely insufficient time in the zinc-plating bath or depleted bath chemistry on the production run of 2026-04-04/05. Possible secondary cause: mill certificate filled in from a different batch (control-plan deviation in Heinrich's QC lab) — to be confirmed by the supplier as part of the 8D investigation (D4 root-cause analysis).","immediate_action":"reject","supplier_response_due_by":"2026-04-25","corrective_action_required":"Heinrich is requested to (i) acknowledge the NCR within 48 hours, (ii) propose a containment plan covering all lots produced between 2026-04-01 and 2026-04-08 (D3) within 5 working days, (iii) issue a full 8D report (D1–D8) by 2026-04-25 including verified root cause, corrective actions and effectiveness verification, (iv) cover return-freight costs (DAP Düsseldorf), credit-note the rejected lot in full and replace the lot at no charge with a target delivery 2026-05-08 DAP Anderlecht, (v) deliver the next 3 lots with PSW (Part Submission Warrant — AIAG PPAP 4th ed.) including XRF coating-thickness measurements at 1/0/0 sampling.","status":"awaiting_supplier","signatory":{"name":"Marie Laurent","role":"Head of Procurement — Acme Supplies SRL","date":"2026-04-11"}}