{"buyer":{"name":"Acme Supplies SRL","address":"Rue de la Loi 100, 1040 Brussels, Belgium — BE0123456789","contact":{"name":"Marie Laurent","role":"Head of Procurement","email":"marie.laurent@acmesupplies.be","phone":"+32 2 555 01 40"}},"rfp_reference":"ACM-RFP-2026-0011","issue_date":"2026-04-12","proposal_deadline":"2026-06-05","questions_deadline":"2026-05-08","project_background":"Acme Supplies SRL operates a 12.000 m² distribution centre in Anderlecht (Brussels) processing ca. 4.500 B2B order lines per day across three temperature zones (ambient, +4 °C, -18 °C). Our current warehouse management system (Acme-WMS v3, in-house, on premise) has reached end-of-life: no vendor support, limited EDI/API surface and poor support for returns-to-stock flows following the 2025 expansion of our e-commerce channel. Acme is seeking an implementation partner to deliver a cloud-hosted tier-1 or tier-2 WMS (e.g. Manhattan Active WM, Blue Yonder WMS, Körber K.Motion, Reflex) including integration, data migration, training and two years of hypercare support.","scope_of_work":"1) Discovery & blueprint (8 weeks) — as-is mapping, to-be process design covering inbound, putaway, replenishment, picking (batch, wave, cluster), packing, dispatch, returns and cycle counting. 2) WMS implementation (24 weeks) — configuration, interfaces to Acme ERP (SAP S/4HANA 2023), TMS (Transporeon), labelling (GS1-128/SSCC), voice-picking (Vocollect), and two 3PL APIs. 3) Data migration and dual-run (6 weeks). 4) Go-live support & hypercare (12 weeks on-site, 24 months remote). 5) End-user training (operators, team leads, super-users) in FR and NL. Scope excludes: WCS/WES, automation of the HBW mezzanine (separate RFP).","deliverables":["Solution architecture document and integration map (signed off by Acme IT)","Configured WMS tenants (DEV, TEST, UAT, PROD) with role-based access and audit logging","Interface specifications for ERP, TMS, carriers and returns portal with Swagger/OpenAPI contracts","Data-migration plan, cut-over runbook and rollback playbook","Operator training materials in FR and NL (120 slides, 8 hands-on exercises, train-the-trainer)","Go-live readiness report with KPI baseline (picks/hour, order cycle time, stock accuracy)","Hypercare report — weekly during the first 12 weeks, monthly for the remaining 21 months"],"requirements":[{"type":"mandatory","description":"EU-hosted SaaS on an ISO/IEC 27001-certified platform with data residency in the EU/EEA only."},{"type":"mandatory","description":"GDPR-compliant DPA (Art. 28 GDPR) and sub-processor list provided; no international transfer outside SCC/AR framework."},{"type":"mandatory","description":"Native multi-warehouse, multi-site, multi-language (FR, NL, EN minimum), lot- and serial-number tracking, FEFO and FIFO strategies."},{"type":"mandatory","description":"Open REST/GraphQL APIs, webhook support, and certified connector or reference implementation for SAP S/4HANA (IDoc or OData)."},{"type":"mandatory","description":"At least 3 go-live references in the EU in the last 3 years for warehouses > 5.000 m² with contactable customer sponsors."},{"type":"desired","description":"Ability to support automated storage (AS/RS, shuttles, AMR) in future phases without a WCS fork."},{"type":"desired","description":"Native CO₂-per-order reporting aligned with GLEC framework v3 or ISO 14083."},{"type":"desired","description":"Supplier signed up to the UN Global Compact and the EU Code of Conduct on Data Centre Energy Efficiency."}],"evaluation_criteria":[{"criterion":"Functional fit vs. Acme requirements (demo + requirements matrix)","weight_pct":30},{"criterion":"Implementation methodology, team experience and references","weight_pct":25},{"criterion":"Total cost of ownership over 5 years (licence + implementation + hypercare + infrastructure)","weight_pct":25},{"criterion":"Technology, integration surface and EU data residency","weight_pct":10},{"criterion":"ESG alignment, supplier code of conduct and CSDDD readiness","weight_pct":10}],"commercial_constraints":"Indicative budget envelope 900.000–1.400.000 EUR over 3 years (implementation + year-1 and year-2 hypercare, excl. WMS licence). Payment milestones tied to acceptance of the four scope phases; no up-front payment above 10%. Liquidated damages of 0,5% of the phase value per week of unjustified delay, capped at 7,5%. IP on custom developments assigned to Acme; background IP remains with supplier. Liability cap at 100% of fees paid over the preceding 12 months, uncapped for IP infringement, GDPR breach and wilful misconduct.","timeline":{"award_target":"2026-07-15","start_target":"2026-09-01"},"submission_format":"One PDF technical proposal (max 40 pages, A4, body font ≥ 10 pt) + one separate PDF commercial proposal (pricing matrix using the Excel workbook provided in Annex B) + a completed requirements-matrix spreadsheet (Annex C). Upload to Acme e-sourcing portal (https://sourcing.acmesupplies.be) before 17:00 CET on the proposal deadline. Proposals received by e-mail will not be considered. Validity of proposal: 120 days from submission.","contact_for_questions":{"name":"Marc Dewinter","role":"Procurement Officer","email":"rfp-wms@acmesupplies.be","phone":"+32 2 555 01 42"}}