{"supplier":{"name":"Van Dijk WMS Solutions BV","address":"Keizersgracht 482, 1017 EG Amsterdam, Netherlands","registration":"KvK 68214327 — BTW NL857214328B01","contact":{"name":"Sanne Van Dijk","role":"Account Director Benelux","email":"sanne.vandijk@vandijkwms.nl","phone":"+31 20 555 84 10"}},"tender_reference":"ACM-RFP-2026-0011","response_date":"2026-06-03","executive_summary":"Van Dijk WMS Solutions BV is pleased to respond to Acme Supplies SRL's RFP ACM-RFP-2026-0011 for a cloud-hosted WMS implementation at the Anderlecht distribution centre. We propose a Manhattan Active Warehouse Management (Manhattan Active WM) deployment delivered by our Benelux practice, with data residency in the EU (Frankfurt primary, Dublin DR). Our team has delivered 14 Active WM go-lives in the EU over the last 3 years, including 4 multi-temperature sites comparable to Acme. Proposed total investment 1.245.000 EUR (implementation) over 32 weeks, with 24 months of hypercare bundled.","solution_description":"The proposed solution is Manhattan Active WM, deployed on Manhattan's EU-hosted, ISO/IEC 27001:2022 certified cloud with residency in Frankfurt (eu-central-1) and Dublin DR (eu-west-1). Integrations include: SAP S/4HANA via Manhattan's certified OData connector (inbound/outbound, delta replication), Transporeon TMS via REST, a voice-picking layer for Vocollect, GS1-128/SSCC labelling, and two 3PL APIs (DHL Supply Chain, ID Logistics) via the Manhattan Integration Framework. Phasing: (1) Discovery & blueprint (weeks 1–8), (2) Configuration & interfaces (weeks 9–24), (3) Data migration & UAT (weeks 25–28), (4) Dual-run, go-live & hypercare (weeks 29–32). Training is delivered in FR and NL by two certified Manhattan trainers in our Benelux team.","team_composition":[{"role":"Engagement Partner","name":"Pieter De Groot","experience_years":19,"cv_reference":"CV-PDG-2025"},{"role":"Program Manager","name":"Lotte Janssens","experience_years":14,"cv_reference":"CV-LJ-2025"},{"role":"Solution Architect (WMS)","name":"Ruben Peeters","experience_years":16,"cv_reference":"CV-RP-2025"},{"role":"Integration Lead (SAP / TMS)","name":"Anouk Visser","experience_years":11,"cv_reference":"CV-AV-2025"},{"role":"Data & Migration Lead","name":"Mathieu Laurent","experience_years":9,"cv_reference":"CV-ML-2025"},{"role":"Training Lead (FR/NL)","name":"Charlotte Dumont","experience_years":8,"cv_reference":"CV-CD-2025"}],"pricing":[{"item_or_phase":"Phase 1 — Discovery & blueprint (weeks 1–8)","amount":185000,"currency":"EUR","notes":"Fixed-price; 2 senior consultants + architect on site in Anderlecht for 3 days/week."},{"item_or_phase":"Phase 2 — Configuration & interfaces (weeks 9–24)","amount":575000,"currency":"EUR","notes":"Fixed-price; includes SAP S/4HANA, TMS, voice, labelling and 2 × 3PL integrations."},{"item_or_phase":"Phase 3 — Data migration & UAT (weeks 25–28)","amount":115000,"currency":"EUR","notes":"Includes 2 full mock migrations and UAT support."},{"item_or_phase":"Phase 4 — Dual-run, go-live & on-site hypercare (weeks 29–32)","amount":95000,"currency":"EUR","notes":"On-site coverage 2 shifts/day during 2 weeks dual-run and 2 weeks post-go-live."},{"item_or_phase":"24 months remote hypercare (2026-11 to 2028-10)","amount":275000,"currency":"EUR","notes":"Monthly fixed fee of 11.458 EUR incl. release upgrades and 50 change-request days/year."}],"total_price":{"amount":1245000,"currency":"EUR","notes":"Excludes Manhattan Active WM licence (paid directly by Acme to Manhattan Associates — indicative 410.000 EUR/year for the proposed scope). All amounts exclude Belgian VAT."},"commercial_terms":"Payment milestones: 10% on contract signature, 25% on blueprint sign-off, 35% on UAT sign-off, 20% on go-live acceptance, 10% at end of on-site hypercare. Invoices issued monthly for the remote hypercare fee. Payment terms net 45 days by SEPA credit transfer. Liquidated damages of 0,5% of the phase value per week of unjustified delay, capped at 7,5%. Liability cap at 100% of fees paid over the preceding 12 months. IP on custom developments assigned to Acme upon full payment. Warranty: 12 months on defects after go-live acceptance.","delivery_plan":"Kick-off 2026-09-01 (week 1). Blueprint sign-off 2026-10-24 (week 8). Interfaces & configuration complete 2027-02-13 (week 24). UAT sign-off 2027-03-13 (week 28). Go-live 2027-04-12 (week 32). On-site hypercare coverage from go-live to week 36. Remote hypercare from week 37 for 24 months. Critical path: SAP S/4HANA connector test slot with Acme SAP CoE in week 12 and Transporeon sandbox in week 14.","references":[{"client":"Dupont & Fils SAS (FR) — Roissy","project_summary":"Manhattan Active WM go-live on 18.000 m² ambient + chilled DC; SAP ECC integration, 3.200 orders/day.","value_range":"1.8–2.2 M EUR","year":2024},{"client":"Müller Industrie GmbH (DE) — Duisburg","project_summary":"Greenfield Manhattan Active WM for a 9.500 m² automotive parts DC with Vocollect voice picking.","value_range":"1.1–1.5 M EUR","year":2025},{"client":"García Suministros S.L. (ES) — Zaragoza","project_summary":"Manhattan Active WM replacement of legacy SAP EWM in a 14.000 m² multi-temperature DC.","value_range":"2.4–2.8 M EUR","year":2025},{"client":"Rossi S.r.l. (IT) — Bologna","project_summary":"Manhattan Active WM for a 6.200 m² pharma-adjacent DC with lot/serial and expiry-date traceability.","value_range":"0.9–1.2 M EUR","year":2023}],"exceptions_to_rfp":["RFP §7 (liquidated damages cap at 7,5% of total contract value): Van Dijk proposes the cap applies per phase rather than to the full contract, given the fixed-price phased delivery.","RFP §9 (liability uncapped for GDPR breach): Van Dijk accepts uncapped liability for GDPR breach caused by our direct fault; liability remains capped at 100% of fees paid over the preceding 12 months for breaches caused by third-party sub-processors already listed in the Annex DPA.","RFP §12 (IP on Manhattan-provided frameworks): assignment to Acme applies only to custom configurations and developments; Manhattan standard objects and libraries remain Manhattan IP under the underlying Manhattan licence."],"signatory":{"name":"Pieter De Groot","title":"Managing Director","date":"2026-06-03"}}