{"entity":"Acme Supplies SRL","project_name":"Warehouse Management System Rollout","project_code":"WMS-2026","cr_id":"WMS-CR-007","change_title":"Add carrier integration with GLS to support the Lille retail customer","submitted_date":"2026-07-08","requestor":{"name":"Mark De Vos","title":"Head of Sales"},"priority":"high","currency":"EUR","change_description":"Add a fourth carrier integration (GLS) to the in-scope Brussels DC go-live. Integration includes label generation, tracking webhook ingestion and manifest upload, in line with the existing DHL / PostNL / DPD patterns. Targets the Lille retail customer (Customer A) who has shifted their preferred carrier from DPD to GLS from Q4 2026 onwards.","reason":"Customer A represents EUR 4.2M in annual revenue and has given notice that GLS will be their default carrier from 1 October 2026. Without GLS integration in the baseline go-live, Customer A orders will have to be handled via a manual process from cut-over to at least Q2 2027, which is inconsistent with the contractual same-day dispatch commitment and exposes Acme to SLA penalties.","scope_impact":"In-scope additions: GLS integration (label / tracking / manifest) analogous to existing carriers. Out of scope: GLS returns handling (covered by the existing returns project RMA-2027).","schedule_impact":{"days":10,"detail":"Adds 10 working days to the build phase. Mitigated by running GLS build in parallel with DPD once DPD enters UAT. Go-live date remains 15 November 2026 if the change is approved before 20 July 2026."},"cost_impact":{"amount":32000,"detail":"Vendor change-order for the GLS connector (EUR 22,000) plus two weeks of internal IT time (EUR 10,000). Drawn from contingency (current balance: EUR 78,500)."},"quality_impact":"No reduction in quality. The GLS connector is delivered under the same acceptance criteria as the existing carriers (99.5% successful label print, 99% webhook ingestion within 60 seconds).","risk_impact":"Introduces a new integration-build risk (R-003 analogue). Mitigated by re-using the carrier adapter pattern and scheduling a dedicated test cycle. Without approval, the risk of customer SLA breach materially increases.","alternatives":["Manual GLS handling post-cut-over (rejected: breaches same-day dispatch commitment to Customer A).","Defer GLS to phase 2 post-Brussels (rejected: six-month gap of manual handling for a key customer).","Ask Customer A to continue with DPD through Q1 2027 (rejected: outside Customer A's contracted logistics choice)."],"do_nothing":"Customer A orders must be processed via a manual label-and-ship workaround from cut-over until Q2 2027. Estimated operational cost: EUR 45,000 (manual labour and error-correction); reputational exposure: high.","recommendation":"Approve, drawing on contingency. Approval before 20 July 2026 preserves the 15 November 2026 go-live date.","ccb_decision":{"outcome":"approved","date":"2026-07-15","rationale":"Customer exposure outweighs cost; contingency has sufficient headroom; no critical-path slippage when the build runs in parallel with DPD.","conditions":"Vendor must confirm the change order by 18 July 2026. IT Lead to rebaseline tasks T3.4a (GLS) alongside T3.4 (DPD) and report weekly. Go-live gate on 5 November 2026 must include a GLS end-to-end pass."},"approver":{"name":"Thibault Moreau","title":"Managing Director (CCB chair)"}}